Honestly, I'm a little surprised. Total Wine has come by Good Burp and read some of the posts before. They have even left a comment from time to time. And recently, they started following me on Twitter. So after the issue I had with them last week, I thought they might post a comment attempting to explain their side of the story. But it didn't happen.
Honestly, I didn't write the post to get their attention. I wrote the post because I write about my adventures with beer. I'm sure fellow beer fans in my area frequent Total Wine. So I wanted to share my experience.
I'm left with the opinion that Total Wine doesn't care. They don't care how their employees treat the customers. They don't care what their customers think. In fact, it seems like Total Wine just doesn't care about their customers at all.
Then there is BevMo. BevMo goes out of their way to show their customers that they are important. In fact, they go above and beyond. Can anyone out there tell me that a CEO of a major company contacted them over an issue in a store? Anyone? Anyone?
I can. Alan Johnson, CEO of BevMo contacted me. But he wasn't the only one. The store manager and the District manager both called to apologize and attempt to make things right. Believe me when I tell you, they did.
There really is a difference between BevMo and Total Wine.
Unlike the people at BevMo.