Tuesday, October 6, 2009

My problem with BevMo

Since "the incident" this summer, things have been great at BevMo. Everyone knows my name, I get treated with the utmost courtesy, and I leave happy every time. After my dealings with Alan Johnson, I found a new respect for his company. However, that respect has been wavering lately.

When it comes to beer drinking season, what comes to mind? Cinco De Mayo? St. Patrick's Day? Sure, but nothing says beer like Oktoberfest! So you would think that BevMo would be busting at the seems with seasonal beers from all the breweries to celebrate. However, that isn't the case.

Starting in September, I have been stopping by the local BevMo to see what kind of Oktoberfest Marzen style beers they had available. I look forward to this every year. But all I have been able to find in Samuel Adams Oktoberfest. Yes, they do carry Paulaner Oktoberfest all year around, and it keeps me satisfied throughout the rest of the year.

But what about the rest of the breweries? What about Flying Dog Dogtoberfest, Erdinger Oktoberfest Weizen, Leinenkugel's Oktoberfest, or Left Hand Brewing Company's Oktoberfest? I was able to buy them last week. But no at BevMo. No, I bought them at Total Wine and More. None of these seasonal Oktoberfest beers were available at BevMo.

As I mentioned, the one Oktoberfest beer I am able to get in a keg from BevMo is the Samuel Adams Oktoberfest. Because I am a loyal customer, and I like the way they have treated me, I ordered one. That was over 3 weeks ago.

Take a wild guess who took my order? Yes, the same fella I had the run in with this summer. Before I go on, let me tell you that he did apologize to me a while back. It was sincere, and I accepted. So I figured when I went in to order my keg, he would make sure to take care of if for me. Well, that didn't happen. I have been waiting for the phone call. It never came. I figured they were just waiting on me to stop by since.

I have been wondering about my keg, so I stopped by tonight. None of the regular guys were working tonight. So I asked the guy atop the ordering desk if my keg was ready. I told him that I had orderd a keg about 3 weeks ago, and it should be there for me. But guess what, it wasn't. I was shocked. How could this have happened? Things had been great since the "incident". So how could they let me down like this?

I went ahead and ordered the keg, again. It should be there Thursday. If not, I think that will be the perfect time to head over to Total Wine, and buy 2 kegs, and a bunch of Oktoberfest!


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