Can you believe I said that? I can't. I really don't think BevMo sucks. I love the BevMo. But today, I had my first negative experience there. I will tell you what, I was pissed!
I have been wanting to replace my kegs for the last week now. I have stopped by the BevMo two or three times, but the guy I normally deal with hasn't been there. And I really didn't want to order it from the older lady who runs the checkout. She just doesn't seem to understand what I am trying to order.
Total Wine offers Dogfish Head 60 Minute IPa in 5 gallon kegs for $64.00. So I can get it there if I have to. But I like the BevMo, and it is closer to my house, and I really like the guy I deal with. So I prefer to buy it from him.
Time is running out, so I stopped by tonight to see if anyone could help me. Again, the cool guy was out, and the old lady was running the register. Just as usual, she didn't know what I was talking about. She also thought that I called earlier about it, which I didn't. I tried to explain to her that it wasn't me, and that I was looking for a Dogfish Head. Finally, she asked the older fella, who I guess was the acting manager. "This is the guy who called earlier asking about the Dogs Head". No, that wasn't me.
I told him that I wanted to order a keg that wasn't on their list. He started to walk over to grab the flier with all the kegs listed. I again told him that it wasn't listed in the flier, but Total Wine offers it, and I wanted to see if BevMo can get it as well. He said he would check right now.
So I followed him over to the station with the computer. He found Dogfish Head 60 minute IPA right away. I thought to myself, Excellent. Then I asked him if there were any other Dogfish Head beers available in addition to the 60 Minute IPA. So he looked again, "yes, there are 3". Really, 3? How cool is that! I need 3 kegs. 90 Minute IPA and Raison D'etre are the other two. So I asked how much the 90 minute was. He looked down at the computer again, typed a little bit, and said it was $159. Wow, that is a little more than the $64 at Total Wine.
I asked him if that was for a 5 gallon keg. He looked down again, and then said "no, it isn't available in 5 gallon kegs". Hmmm, really? It is at Total Wine. So I began to tell him that Total Wine advertises it for $64. But before I could get out that information, he leaned over the wall, put his hand in my face as if he was telling me to stop, and loudly commanded me to "Sir, Calm Down!"
What just happened? Is this guys seriously scolding me? Yes, he was. That is exactly what happened. He just yelled at me. What the hell? I told him to "forget it". Turned and started to walk away. He stood up and replied "sir, I am sorry. I was being rude". Damn right asshole, you were being rude. I didn't say that, but I wanted too. Instead, I told him that I was trying to help him. Then I said that I spend a lot of money in that store, and never have I been talked to that way. I turned and walked out, all the time with him calling "Sir......Sir.........Sir............"
I wasn't about to give this guy my business. What was he thinking? I was shocked he scolded me like that. Actually, I was pissed. Normally, I would have enjoyed giving the douche bag a piece of my mind, but today was not the day for it. Lucky for him.
So guess what I am doing tomorrow. I am going to drive my happy ass over to Total Wine and order 3 kegs. I should have done that in the first place. They have a better beer selection, better prices, and now, better employees. In fact, one of them posted a reply on my blog a while back. Nobody from BevMo ever did that.